Your agency built the site...
...but doesn't provide long-term support.
We specialize in taking over existing websites built by other agencies, freelancers, and in-house teams. From hosting and security to ongoing improvements and support, we become the technical partner responsible for operating your website every day.
Is this where you are?
...but doesn't provide long-term support.
...and nobody knows how the website works.
...and small problems become major frustrations.
...but you're not sure who's watching.
...but nobody owns the technology.
...and it deserves a dedicated operations partner.
If any of these sound familiar, you're exactly who we built Floodlight Operations for.
What we do
A good fit if...
We didn't build your website.
Some of our longest client relationships started with websites built by someone else.
How we take over
We evaluate your site, hosting, and current environment.
We securely access and learn your site inside and out.
We move your site to a secure, high-performance environment if needed.
We document systems, access, and processes for full transparency.
We operate, protect, and enhance your website every day.
What changes
One team responsible for hosting, security, support, updates, and ongoing improvements.
No chasing vendors, waiting on freelancers, or wondering who understands how the website works.
Performance tuning, accessibility improvements, strategic recommendations, and feature enhancements over time.
Common questions
Every website is different. Here are a few questions we hear from organizations considering Floodlight Operations.
Absolutely. In fact, most of our Website Operations clients came to us after another agency, freelancer, or internal team built their website. Our onboarding process focuses on understanding your current environment, documenting what matters, and establishing the right support, security, monitoring, and improvement process moving forward.
Not necessarily. We can often support your current hosting environment. If another solution would improve security, reliability, or performance, we'll recommend it clearly and handle the migration carefully.
We support WordPress, Shopify, WooCommerce, custom web applications, LMS platforms, membership sites, API-integrated websites, and more. If your site has unique functionality, we evaluate it during onboarding.
Website Operations includes the ongoing technical responsibility for keeping your website secure, reliable, supported, and improving over time. This can include managed hosting, monitoring, backups, software updates, performance tuning, security support, accessibility improvements, troubleshooting, small enhancements, and strategic technical guidance.
Yes. Many clients continue working with their internal marketing team, branding agency, PR firm, or outside content partners. We become the technical operations partner behind the website so those teams can focus on campaigns, content, and strategy.
We typically begin with a technical assessment, hosting review, security check, backup verification, monitoring setup, documentation, and an introduction to our support process. The goal is to understand the website before we take responsibility for supporting it.
Let's talk
We'll learn about your current situation, answer questions, and help determine whether Floodlight Operations is the right fit.